Cancellations

We are pleased to offer a refund/cancellation policy on garments which have not been embroidered or printed. As some expenses may be incurred once an order is placed including artwork production, ordering of stock/materials, if an order is cancelled once placed, Banaman Clothing reserves the right to charge for artwork fees, restocking costs and any other expenses incurred by us between the time we received your payment and the cancellation request was received.

Before placing your order, please check product size information. As we supply garments from different manufacturers they all offer different size measurements.

Returns

Please be aware that we’re unable to accept returns on customised items.

However if you are unhappy with your order, we have made a mistake or the garments are faulty. Contact our team on 0800 086 2617 info@banaman.co.uk  and we will be happy to assist.

Please report/return any faulty goods to us within 14 days of receipt for investigation.

Blank products can be returned to us within 14 days of delivery for a refund of the cost of the item.

Your product must be complete, unused and in ‘as new’ condition. This means that if you have opened the box to examine your delivery, you must have done so without damaging or marking the product in any way. It should be returned with the original box and packing.

Samples

Plain samples must be returned within 14 days to be eligible for a refund. Delivery charges are non-refundable. Garments must be in the same ‘as new’ unworn condition.