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Delivery Policy


If you have a specific deadline in mind, please let our team know when you come to order, and we’ll see what we can do to meet this. Unfortunately, we cannot guarantee to meet every individual deadline, and we are not liable for any third party costs incurred.

Deliveries are made from Monday to Friday between 8am and 6pm. There are no deliveries at weekends or on public holidays. We are not able to deliver to PO BOX addresses.

Orders are despatched by DPD/DHL. We will notify you by email when your order is despatched. If your order is despatched by DPD, they will notify you directly of a 1 hour window when your order will be delivered. Please note if you are not in when the order is being delivered it will be left with a neighbour unless instructed otherwise.

If the driver does not find you in to receive the goods, he will try again the next day. Normally two attempts will be made to deliver the goods. The driver will leave a message quoting a telephone number. Please ring this number to arrange a new delivery date. If delivery is not possible your parcel will be returned to the depot.

All deliveries must be signed for.

If any goods show obvious signs of damage in transit, please refuse to accept the delivery.

Please contact our team on 0800 086 2617  to check the status or your delivery.


Collection is available from our office in Grimsby,  please contact us for more information and collection times.

Not sure what you need? Call one of our friendly advisors on: 0800 086 2840